Example42 five Ws

Who, What, When, Where, Why
all the answers you need

example42 five Ws

WHO

Founded by world's longest active Puppet consultant

example42 started as an Open Source Puppet modules collection project by Alessandro Franceschi, Puppet user since 2007, book writer, speaker, trainer and among the most known Puppet consultants in the world.
Over the years it evolved into a Berlin based company and then a brand of Lab42 srl, which is a Training and Professional services partner of Puppet by Perforce.
Alessandro has delivered consulting and training services in companies of any industry worldwide, with infrastructure sizes from few dozens to 20000 servers, facing challenges of any kind, from code updates to infrastructures migrations, from green field setups to gradual automation implementation in mission critical environments.
Experience, pragmatism, professionalism, integrity, knowledge sharing attitude and flexibility define what Alessandro and example42 are about.

WHAT

Innovative Puppet support services

Our Puppet services are unique for the flexibility, experience, expertise, pragmatism and value provided.
We concentrated on what really matters to companies using Puppet or dealing with Infrastructure automation and tailored a line up of services which meet in a flexible and cost effective way customer needs.
For example, rather than consecutive days of consulting which are quickly burnt down, we provide year long support fractioned in hours, to use when really needed
We also develop Puppet modules, documentation and software which is always released with Open Source licenses. Moreover, services which involve work on our Open Source products, are offered at half price

WHEN

Always, 24/7 every day

We don't work all the time, but we can work at any time, adapting to any timezone.
We offer, and request, flexibility to cope with the needs of all our customers. We can arrange a call or a remote session at any time, with little notice, if we are available.
With Smart Support options you can request our support at any time, no formal SLA is given but we generally reply and setup a call within a day.
We are always available for our customers, even when we are not working, if we can, we are ready to help in case of emergencies.

WHERE

World wide, remote or onsite

example42 services are available world wide,at any timezone.
Consulting services are delivered both remote and onsite. Remote sessions are usually accounted by the hour, onsite services are billed by day.
We are based in Italy, and we can reach any location in Europe in a few hours. World wide travel is possible, but requires at least a week long engagement.
Travel costs, where applicable, are optimized and kept as low as possible. We are always open to discuss and find the best solution for all parties.

WHY

Experience, pragmatism, expertise, sharing attitude and flexibility

Finding people with strong Puppet skills on the market is difficult
Having Puppet written on the CV is not the same of more than 17 years of commitment, which results in faster and more efficient work deliveries.
That's what we call experience and expertise.
Our approach to work is rare on the market: we offer extreme flexibility, both in planning the activities and in delivering them: what you need, when you need it.
You can engage us with a mail, a LinkedIN or a WhatApp message and we reply in a few hours, we can setup a call in the same day and start working on your project in the next one.
That's what we call flexibility.
When we work we always describe and explain what we do: training on the job is intrinsic in our consulting activities.
Moreover, we are direct to the point, we don't waste your and our time with unnecessary activities, presentations and not productive calls.
That's what we call sharing attitude and pragmatism.